FAQ's

 

How long will i need to wait to see a physiotherapist?
What are the clinics opening hours?
Do I need a referral to see a physio?
What do I need to wear or bring?
How long is each appointment?
What can I expect at the first appointment?
Payment details offered
WorkCover Information
Medicare information

How long will i need to wait to see a physiotherapist?
We will always offer you the first available appointment, often on the same day.
At most you will have to wait 1 day.
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What are the clinics opening hours?
Gymea opening hours are currently
Monday 6:30am -7pm
Tuesday 6:30am – 7pm
Wednesday 10am – 7pm
Thursday 6:30am – 7pm
Friday 6:30am – 7pm
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Do I need a referral to see a physio?
No, you can book in and come directly to see a physiotherapist without a Doctors referral.
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What do I need to wear or bring?
For Physiotherapy appointments simply wear something that is easy to move in. We also have shorts available for you to change into or alternatively but feel free to bring your own exercise clothes.
Please bring along any doctors referral letters, scan or x-ray results you have, and your private health insurance card so you can claim for your treatment.
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How long is each appointment?
Your initial physiotherapy appointment will be 30 minutes and follow ups are 30 minutes, with the whole appointment spent one-on-one with your physio. If clients have more than one issue or their issue is of a complex nature a 60 minute appointment will be booked. Again the whole appointment will be spent one-on-one with your physio
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What can I expect at the first appointment?
Your physiotherapist will complete a thorough assessment of your complaint and then provide you with a preliminary diagnosis and appropriate treatment based on their findings. This will generally consist of some hands on treatment, advice and often you will receive some exercises to do at home. Your physiotherapist will also discuss with you their plan for management which will include expected timeframes, physiotherapy involvement and a structured plan to return to optimal function.
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Payment details offered
We accept cash, EFTPOS, VISA, MasterCard & AMEX. We also have HICAPS so if you bring your private health fund card we can process your rebate on the spot. You will only need to pay the remainder of the fee.
How much will my health fund cover?
Different health funds cover different amounts for each session. You will need to check with your own health fund to find out how much you are entitled to for each physiotherapy session.
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WorkCover Information
We treat WorkCover patients and bill the insurance company directly so there is no charge for you, the patient. Please bring your doctors referral and WorkCover claim number to your first physiotherapy appointment. If you are suffering from a work related issue, you should speak to someone at your work place and lodge a WorkCover claim.
If you are being treated under WorkCover your physiotherapist will liaise with your case manager to formulate a plan for the best possible treatment for your condition.
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Medicare information
You may be entitled to receive some physiotherapy treatment sessions under the Medicare Enhanced Primary Care Scheme, which covers people for a percentage of 5 treatments per year in some circumstances.  You will need to speak to your doctor and receive an appropriate doctors referral to claim for physiotherapy under this scheme.
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